Returns & Exchanges

Goods of proper quality

Fresh flowers, cut flowers, floral arrangements and other plant products are perishable goods and are not subject to return or exchange if the product is of proper quality and matches the order. This is provided for by the current legislation of Ukraine for perishable goods.

Goods of improper quality

Cases of improper quality include, in particular:

• the product was damaged during delivery (broken stems, deformation of the arrangement);
• incorrect order — the wrong product was delivered;
• the product does not match the description or photo on the website;
• a broken or damaged accompanying item (vase, planter, decor).

You must report improper quality on the day of receipt of the order. Claims regarding flower wilting due to non-compliance with care and storage conditions after delivery are not accepted.

Return and exchange procedure (step by step)

1. Record the defect immediately upon receipt: take photos and video of the product and packaging. If the product was damaged by the courier or postal service, indicate this when submitting the return request.
2. Contact us on the day of receipt by phone +38 093 949 94 99 (Mon–Sun, 8:00–21:00). Provide the order number, describe the problem and send the photo/video.
3. Agree with the manager on a solution: product replacement, repeat delivery or refund.
4. Wait for a decision on the next steps.

Refund terms and method

Refunds are made within 14 business days after receiving and checking the returned product.

Funds are returned by the same method used for payment (to the buyer's bank card, in cash, etc.). The crediting period may depend on the rules of the bank or payment system.

Contacts for requests

Phone: +38 093 949 94 99

Working hours: Mon–Sun, 8:00–21:00