Return Policy

1. General Provisions: this Policy defines the procedure for exchange and return of goods purchased from the Seller remotely or at pickup points. It applies taking into account the requirements of civil legislation and special regulatory acts regarding the list of goods that are not subject to exchange (return).

2. Goods not subject to return and exchange (fresh flowers): fresh flowers, floral compositions from cut flowers, potted plants and other plant products belong to the category of perishable goods and are not subject to exchange or return, except in cases of defects detected at the time of receipt. The basis is the general rules of Art. 707 of the Civil Code of Ukraine regarding exchange/return only for goods of proper quality, to which the <em>approved by the Cabinet of Ministers</em> list of goods not subject to exchange (return) does not apply.

3. Poor quality at the time of receipt: if during delivery/pickup a significant defect is detected (mechanical damage, signs of wilting, non-compliance with the order), the Buyer has the right to free replacement or refund. For fixation it is necessary: to notify the Seller immediately, provide photo/video of the defect on the day of receipt, present a payment document. After transfer of the order, claims regarding natural aging of flowers, care and storage conditions are not accepted.

4. Conditions that are not considered defects: natural variations in shade/form of fresh flowers, minor differences from photos on the website, influence of external factors after delivery (temperature, lack of water/cut, petal spraying, etc.), as well as individual reactions (allergy, change of preferences).

5. Related goods: vases, cards, decor and other non-food related goods can be exchanged/returned within 14 days provided they are unused and maintain their presentation and packaging, in accordance with Art. 707 of the Civil Code of Ukraine.

6. What we can do for the client: in case of confirmed defect — prompt replacement of the composition or refund; possible partial compensation for partial non-compliance; repeated address delivery by agreement; providing written care recommendations to extend the freshness of flowers.

7. Appeal procedure: contact the support service on the day of order receipt (phone/messenger specified in the "Contacts" section), add photo/video and order number. Refund in case of agreement is made by the same payment method within the time provided by the bank/payment system rules.